Brought to you by AccountingWEB, this is a 50 minute online session worth 1 CPE credit:
Have you ever wondered why some clients leave or seem dissatisfied when you feel you haven’t done anything wrong? Learn how to serve your clients better by knowing how it feels to stand in their shoes, and how to make changes that lead to a better client experience. Generating more loyal clients will reward your firm with additional service purchases and referrals to other high-quality clients!
You'll take away from this session an in-depth knowledge of:
- The value of client loyalty
- Client experience touch-points
- Awareness of the client’s perspective
- Listening for and utilizing feedback
The session is presented by Kristen Rampe of Kristen Rampe Consulting on February 18 at 2p Eastern. Sign up here.
Who doesn't want a little free CPE?