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Apparently Accountants Are Terrible on the Phone

Posted on by Caleb Newquist

I'm surprised as anyone to learn that this is an actual thing:

Only 24 percent of American consumers are satisfied with the way accounting firms handle their phone calls, according to a new survey.

The study of 2,234 people, conducted by audio branding specialist PH Media Group, found standards in the accounting industry fell below the American average of 32 percent.

Huh. So what's the deal? Let's speculate. Do accountants:

  • Leave clients on hold?
  • Mumble?
  • Fail to mute their line when they break out into coughing fits?
  • Like bringing their barky dogs to work?
  • Eat too many apples and other noisy foods?
  • Have terrible hold music?

There's no end to the possiblities, but you should all work on this.

[AT]

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‘Massive Accounting Fraud’ Du Jour: DBH Industries (nka Point Blank Solutions)

Maybe color blindness is the reason everyone misses the “red flags.”

The Securities and Exchange Commission charged a supplier of body armor to the U.S. military for engaging in what it called “massive accounting fraud.”

The SEC alleges that DBH Industries, now known as Point Blank Solutions Inc. (PBSOQ), “engaged in pervasive accounting and disclosure fraud through its senior officers and misappropriated company assets to personally benefit” its former chief executive, David Brooks.

The regulator also charged outside directors Jerome Krantz, Cary Chasin and Gary Nadelman for their parts in the scheme, saying they were “willfully blind to numerous red flags” signaling the fraud.”

“As the fraud swirled around them, Krantz, Chasin, and Nadelman ignored the obvious and submitted to the directives and decisions of DHB’s senior management while themselves profiting from sales of the company’s securities,” said Eric Bustillo, director at the SEC’s Miami office.

SEC Charges Body-Armor Supplier For ‘Massive Accounting Fraud [Dow Jones]